diff --git a/pkg/rtc/participant.go b/pkg/rtc/participant.go
index af4540a7f..cd84440a8 100644
--- a/pkg/rtc/participant.go
+++ b/pkg/rtc/participant.go
@@ -990,6 +990,10 @@ func (p *ParticipantImpl) GetConnectionQuality() *livekit.ConnectionQualityInfo
 	}
 	p.lock.Unlock()
 
+	if minQuality == livekit.ConnectionQuality_LOST && !p.ProtocolVersion().SupportsConnectionQualityLost() {
+		minQuality = livekit.ConnectionQuality_POOR
+	}
+
 	return &livekit.ConnectionQualityInfo{
 		ParticipantSid: string(p.ID()),
 		Quality:        minQuality,
diff --git a/pkg/rtc/types/protocol_version.go b/pkg/rtc/types/protocol_version.go
index 9c4e47cc3..6dde9a976 100644
--- a/pkg/rtc/types/protocol_version.go
+++ b/pkg/rtc/types/protocol_version.go
@@ -16,7 +16,7 @@ package types
 
 type ProtocolVersion int
 
-const CurrentProtocol = 10
+const CurrentProtocol = 11
 
 func (v ProtocolVersion) SupportsPackedStreamId() bool {
 	return v > 0
@@ -75,3 +75,7 @@ func (v ProtocolVersion) SupportHandlesDisconnectedUpdate() bool {
 func (v ProtocolVersion) SupportSyncStreamID() bool {
 	return v > 9
 }
+
+func (v ProtocolVersion) SupportsConnectionQualityLost() bool {
+	return v > 10
+}
diff --git a/pkg/sfu/buffer/videolayerutils.go b/pkg/sfu/buffer/videolayerutils.go
index 9028283fc..895af9f18 100644
--- a/pkg/sfu/buffer/videolayerutils.go
+++ b/pkg/sfu/buffer/videolayerutils.go
@@ -36,7 +36,7 @@ func LayerPresenceFromTrackInfo(trackInfo *livekit.TrackInfo) *[livekit.VideoQua
 		if layer.Quality <= livekit.VideoQuality_HIGH {
 			layerPresence[layer.Quality] = true
 		} else {
-			logger.Warnw("unexpected quality in track info", nil, "trackInfo", logger.Proto(trackInfo))
+			logger.Warnw("unexpected quality in track info", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 		}
 	}
 
@@ -97,13 +97,13 @@ func RidToSpatialLayer(rid string, trackInfo *livekit.TrackInfo) int32 {
 			return 2
 
 		case lp[livekit.VideoQuality_LOW] && lp[livekit.VideoQuality_MEDIUM]:
-			logger.Warnw("unexpected rid f with only two qualities, low and medium", nil)
+			logger.Warnw("unexpected rid f with only two qualities, low and medium", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return 1
 		case lp[livekit.VideoQuality_LOW] && lp[livekit.VideoQuality_HIGH]:
-			logger.Warnw("unexpected rid f with only two qualities, low and high", nil)
+			logger.Warnw("unexpected rid f with only two qualities, low and high", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return 1
 		case lp[livekit.VideoQuality_MEDIUM] && lp[livekit.VideoQuality_HIGH]:
-			logger.Warnw("unexpected rid f with only two qualities, medium and high", nil)
+			logger.Warnw("unexpected rid f with only two qualities, medium and high", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return 1
 
 		default:
@@ -169,13 +169,13 @@ func SpatialLayerToRid(layer int32, trackInfo *livekit.TrackInfo) string {
 			return FullResolution
 
 		case lp[livekit.VideoQuality_LOW] && lp[livekit.VideoQuality_MEDIUM]:
-			logger.Warnw("unexpected layer 2 with only two qualities, low and medium", nil)
+			logger.Warnw("unexpected layer 2 with only two qualities, low and medium", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return HalfResolution
 		case lp[livekit.VideoQuality_LOW] && lp[livekit.VideoQuality_HIGH]:
-			logger.Warnw("unexpected layer 2 with only two qualities, low and high", nil)
+			logger.Warnw("unexpected layer 2 with only two qualities, low and high", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return HalfResolution
 		case lp[livekit.VideoQuality_MEDIUM] && lp[livekit.VideoQuality_HIGH]:
-			logger.Warnw("unexpected layer 2 with only two qualities, medium and high", nil)
+			logger.Warnw("unexpected layer 2 with only two qualities, medium and high", nil, "trackID", trackInfo.Sid, "trackInfo", logger.Proto(trackInfo))
 			return HalfResolution
 
 		default:
@@ -240,7 +240,7 @@ func SpatialLayerToVideoQuality(layer int32, trackInfo *livekit.TrackInfo) livek
 			return livekit.VideoQuality_HIGH
 
 		default:
-			logger.Errorw("invalid layer", nil, "layer", layer, "trackInfo", trackInfo)
+			logger.Errorw("invalid layer", nil, "trackID", trackInfo.Sid, "layer", layer, "trackInfo", logger.Proto(trackInfo))
 			return livekit.VideoQuality_HIGH
 		}
 
@@ -250,7 +250,7 @@ func SpatialLayerToVideoQuality(layer int32, trackInfo *livekit.TrackInfo) livek
 			return livekit.VideoQuality_HIGH
 
 		default:
-			logger.Errorw("invalid layer", nil, "layer", layer, "trackInfo", trackInfo)
+			logger.Errorw("invalid layer", nil, "trackID", trackInfo.Sid, "layer", layer, "trackInfo", logger.Proto(trackInfo))
 			return livekit.VideoQuality_HIGH
 		}
 	}