From 55d180466a4d6720184a2419014db88887c8b933 Mon Sep 17 00:00:00 2001
From: Narasimha-sc <166327228+Narasimha-sc@users.noreply.github.com>
Date: Sat, 21 Sep 2024 20:34:13 +0000
Subject: [PATCH] docs: iOS notifications in FAQ (#4879)

* docs: iOS notifications in FAQ

* Update FAQ.md
---
 docs/FAQ.md | 8 +++++++-
 1 file changed, 7 insertions(+), 1 deletion(-)

diff --git a/docs/FAQ.md b/docs/FAQ.md
index d8a8d5938f..932a4c33ee 100644
--- a/docs/FAQ.md
+++ b/docs/FAQ.md
@@ -148,14 +148,20 @@ Check battery settings for the app - it should be set to Unrestricted.
 
 For some devices, there may be additional options to prevent the app from being killed - e.g., on Xiaomi you need to enable Auto Start setting for the app. Please consult https://dontkillmyapp.com site for any additional settings for your device.
 
-**iOS notifications failed to initialize correctly**
+**Why my notifications aren't working on iOS**
 
 Check the color of the bolt icon next to Notifications in app settings - it should be green.
 
 If it's not, please open notifications, disable them (choose Off / Local), and then enable again - you should do it when you have Internet connection.
 
+Check if your push server has been restarted at time of the issue (Notifications -> Push server) at https://status.simplex.chat if it has been restarted, you may not receive notifications from that time.
+
+If device was offline, you may need to open the app to start receiving notifications.
+
 If the above didn't help, the reason could be that iOS failed to issue notification token - we have seen this issue several times. In this case, restarting the whole device should help.
 
+In some cases notifications may still not work, iOS notifications are hard to do right in a decentralized app, we will be improving them soon to be more reliable.
+
 **Messaging server or notification server is under maintenance**
 
 Please check the current status of preset servers at [https://status.simplex.chat](https://status.simplex.chat). You can also connect to status bot via QR code on that page - it will send the updates when the server is offline for maintenance, and also when the new versions of the app are released.