diff --git a/README.rst b/README.rst
index 4db5d461a8..599dafefb7 100644
--- a/README.rst
+++ b/README.rst
@@ -59,7 +59,7 @@ below for more useful documentation links.
 Enterprise quality support for Synapse including SLAs is available as part of an
 `Element Server Suite (ESS) <https://element.io/pricing>`_ subscription.
 
-If you are an existing ESS subscriber then you can raise a `support request <https://ems.element.io/support>`_
+If you are an existing ESS subscriber then you can raise a `support request <https://customer.element.io/support>`_
 and access the `Element product documentation <https://docs.element.io>`_.
 
 🤝 Community support
diff --git a/changelog.d/19070.doc b/changelog.d/19070.doc
new file mode 100644
index 0000000000..0be0703a60
--- /dev/null
+++ b/changelog.d/19070.doc
@@ -0,0 +1 @@
+Update ESS support link to point to the new customer portal domain.
\ No newline at end of file