mirror of
https://github.com/element-hq/synapse.git
synced 2026-03-31 12:45:44 +00:00
473 lines
39 KiB
HTML
473 lines
39 KiB
HTML
<!DOCTYPE HTML>
|
||
<html lang="en" class="light sidebar-visible" dir="ltr">
|
||
<head>
|
||
<!-- Book generated using mdBook -->
|
||
<meta charset="UTF-8">
|
||
<title>Admin FAQ - Synapse</title>
|
||
|
||
|
||
<!-- Custom HTML head -->
|
||
|
||
<meta name="description" content="">
|
||
<meta name="viewport" content="width=device-width, initial-scale=1">
|
||
<meta name="theme-color" content="#ffffff">
|
||
|
||
<link rel="icon" href="../../favicon-de23e50b.svg">
|
||
<link rel="shortcut icon" href="../../favicon-8114d1fc.png">
|
||
<link rel="stylesheet" href="../../css/variables-8adf115d.css">
|
||
<link rel="stylesheet" href="../../css/general-2459343d.css">
|
||
<link rel="stylesheet" href="../../css/chrome-ae938929.css">
|
||
<link rel="stylesheet" href="../../css/print-9e4910d8.css" media="print">
|
||
|
||
<!-- Fonts -->
|
||
<link rel="stylesheet" href="../../fonts/fonts-9644e21d.css">
|
||
|
||
<!-- Highlight.js Stylesheets -->
|
||
<link rel="stylesheet" id="mdbook-highlight-css" href="../../highlight-493f70e1.css">
|
||
<link rel="stylesheet" id="mdbook-tomorrow-night-css" href="../../tomorrow-night-4c0ae647.css">
|
||
<link rel="stylesheet" id="mdbook-ayu-highlight-css" href="../../ayu-highlight-3fdfc3ac.css">
|
||
|
||
<!-- Custom theme stylesheets -->
|
||
<link rel="stylesheet" href="../../docs/website_files/indent-section-headers-3390f960.css">
|
||
<link rel="stylesheet" href="../../docs/website_files/version-picker-ddc5216e.css">
|
||
|
||
|
||
<!-- Provide site root and default themes to javascript -->
|
||
<script>
|
||
const path_to_root = "../../";
|
||
const default_light_theme = "light";
|
||
const default_dark_theme = "navy";
|
||
window.path_to_searchindex_js = "../../searchindex-94ce284b.js";
|
||
</script>
|
||
<!-- Start loading toc.js asap -->
|
||
<script src="../../toc-4dc10a98.js"></script>
|
||
</head>
|
||
<body>
|
||
<div id="mdbook-help-container">
|
||
<div id="mdbook-help-popup">
|
||
<h2 class="mdbook-help-title">Keyboard shortcuts</h2>
|
||
<div>
|
||
<p>Press <kbd>←</kbd> or <kbd>→</kbd> to navigate between chapters</p>
|
||
<p>Press <kbd>S</kbd> or <kbd>/</kbd> to search in the book</p>
|
||
<p>Press <kbd>?</kbd> to show this help</p>
|
||
<p>Press <kbd>Esc</kbd> to hide this help</p>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div id="mdbook-body-container">
|
||
<!-- Work around some values being stored in localStorage wrapped in quotes -->
|
||
<script>
|
||
try {
|
||
let theme = localStorage.getItem('mdbook-theme');
|
||
let sidebar = localStorage.getItem('mdbook-sidebar');
|
||
|
||
if (theme.startsWith('"') && theme.endsWith('"')) {
|
||
localStorage.setItem('mdbook-theme', theme.slice(1, theme.length - 1));
|
||
}
|
||
|
||
if (sidebar.startsWith('"') && sidebar.endsWith('"')) {
|
||
localStorage.setItem('mdbook-sidebar', sidebar.slice(1, sidebar.length - 1));
|
||
}
|
||
} catch (e) { }
|
||
</script>
|
||
|
||
<!-- Set the theme before any content is loaded, prevents flash -->
|
||
<script>
|
||
const default_theme = window.matchMedia("(prefers-color-scheme: dark)").matches ? default_dark_theme : default_light_theme;
|
||
let theme;
|
||
try { theme = localStorage.getItem('mdbook-theme'); } catch(e) { }
|
||
if (theme === null || theme === undefined) { theme = default_theme; }
|
||
const html = document.documentElement;
|
||
html.classList.remove('light')
|
||
html.classList.add(theme);
|
||
html.classList.add("js");
|
||
</script>
|
||
|
||
<input type="checkbox" id="mdbook-sidebar-toggle-anchor" class="hidden">
|
||
|
||
<!-- Hide / unhide sidebar before it is displayed -->
|
||
<script>
|
||
let sidebar = null;
|
||
const sidebar_toggle = document.getElementById("mdbook-sidebar-toggle-anchor");
|
||
if (document.body.clientWidth >= 1080) {
|
||
try { sidebar = localStorage.getItem('mdbook-sidebar'); } catch(e) { }
|
||
sidebar = sidebar || 'visible';
|
||
} else {
|
||
sidebar = 'hidden';
|
||
sidebar_toggle.checked = false;
|
||
}
|
||
if (sidebar === 'visible') {
|
||
sidebar_toggle.checked = true;
|
||
} else {
|
||
html.classList.remove('sidebar-visible');
|
||
}
|
||
</script>
|
||
|
||
<nav id="mdbook-sidebar" class="sidebar" aria-label="Table of contents">
|
||
<!-- populated by js -->
|
||
<mdbook-sidebar-scrollbox class="sidebar-scrollbox"></mdbook-sidebar-scrollbox>
|
||
<noscript>
|
||
<iframe class="sidebar-iframe-outer" src="../../toc.html"></iframe>
|
||
</noscript>
|
||
<div id="mdbook-sidebar-resize-handle" class="sidebar-resize-handle">
|
||
<div class="sidebar-resize-indicator"></div>
|
||
</div>
|
||
</nav>
|
||
|
||
<div id="mdbook-page-wrapper" class="page-wrapper">
|
||
|
||
<div class="page">
|
||
<div id="mdbook-menu-bar-hover-placeholder"></div>
|
||
<div id="mdbook-menu-bar" class="menu-bar sticky">
|
||
<div class="left-buttons">
|
||
<label id="mdbook-sidebar-toggle" class="icon-button" for="mdbook-sidebar-toggle-anchor" title="Toggle Table of Contents" aria-label="Toggle Table of Contents" aria-controls="mdbook-sidebar">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M0 96C0 78.3 14.3 64 32 64H416c17.7 0 32 14.3 32 32s-14.3 32-32 32H32C14.3 128 0 113.7 0 96zM0 256c0-17.7 14.3-32 32-32H416c17.7 0 32 14.3 32 32s-14.3 32-32 32H32c-17.7 0-32-14.3-32-32zM448 416c0 17.7-14.3 32-32 32H32c-17.7 0-32-14.3-32-32s14.3-32 32-32H416c17.7 0 32 14.3 32 32z"/></svg></span>
|
||
</label>
|
||
<button id="mdbook-theme-toggle" class="icon-button" type="button" title="Change theme" aria-label="Change theme" aria-haspopup="true" aria-expanded="false" aria-controls="mdbook-theme-list">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M371.3 367.1c27.3-3.9 51.9-19.4 67.2-42.9L600.2 74.1c12.6-19.5 9.4-45.3-7.6-61.2S549.7-4.4 531.1 9.6L294.4 187.2c-24 18-38.2 46.1-38.4 76.1L371.3 367.1zm-19.6 25.4l-116-104.4C175.9 290.3 128 339.6 128 400c0 3.9 .2 7.8 .6 11.6c1.8 17.5-10.2 36.4-27.8 36.4H96c-17.7 0-32 14.3-32 32s14.3 32 32 32H240c61.9 0 112-50.1 112-112c0-2.5-.1-5-.2-7.5z"/></svg></span>
|
||
</button>
|
||
<ul id="mdbook-theme-list" class="theme-popup" aria-label="Themes" role="menu">
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-default_theme">Auto</button></li>
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-light">Light</button></li>
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-rust">Rust</button></li>
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-coal">Coal</button></li>
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-navy">Navy</button></li>
|
||
<li role="none"><button role="menuitem" class="theme" id="mdbook-theme-ayu">Ayu</button></li>
|
||
</ul>
|
||
<button id="mdbook-search-toggle" class="icon-button" type="button" title="Search (`/`)" aria-label="Toggle Searchbar" aria-expanded="false" aria-keyshortcuts="/ s" aria-controls="mdbook-searchbar">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M416 208c0 45.9-14.9 88.3-40 122.7L502.6 457.4c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L330.7 376c-34.4 25.2-76.8 40-122.7 40C93.1 416 0 322.9 0 208S93.1 0 208 0S416 93.1 416 208zM208 352c79.5 0 144-64.5 144-144s-64.5-144-144-144S64 128.5 64 208s64.5 144 144 144z"/></svg></span>
|
||
</button>
|
||
</div>
|
||
|
||
<!-- BEGIN CUSTOM SYNAPSE MODIFICATIONS -->
|
||
<div class="version-picker">
|
||
<div class="dropdown">
|
||
<div class="select">
|
||
<span></span>
|
||
<i class="fa fa-chevron-down"></i>
|
||
</div>
|
||
<input type="hidden" name="version">
|
||
<ul class="dropdown-menu">
|
||
<!-- Versions will be added dynamically in version-picker.js -->
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
<!-- END CUSTOM SYNAPSE MODIFICATIONS -->
|
||
|
||
<h1 class="menu-title">Synapse</h1>
|
||
|
||
<div class="right-buttons">
|
||
<a href="../../print.html" title="Print this book" aria-label="Print this book">
|
||
<span class=fa-svg id="print-button"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M128 0C92.7 0 64 28.7 64 64v96h64V64H354.7L384 93.3V160h64V93.3c0-17-6.7-33.3-18.7-45.3L400 18.7C388 6.7 371.7 0 354.7 0H128zM384 352v32 64H128V384 368 352H384zm64 32h32c17.7 0 32-14.3 32-32V256c0-35.3-28.7-64-64-64H64c-35.3 0-64 28.7-64 64v96c0 17.7 14.3 32 32 32H64v64c0 35.3 28.7 64 64 64H384c35.3 0 64-28.7 64-64V384zm-16-88c-13.3 0-24-10.7-24-24s10.7-24 24-24s24 10.7 24 24s-10.7 24-24 24z"/></svg></span>
|
||
</a>
|
||
<a href="https://github.com/element-hq/synapse" title="Git repository" aria-label="Git repository">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 496 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M165.9 397.4c0 2-2.3 3.6-5.2 3.6-3.3.3-5.6-1.3-5.6-3.6 0-2 2.3-3.6 5.2-3.6 3-.3 5.6 1.3 5.6 3.6zm-31.1-4.5c-.7 2 1.3 4.3 4.3 4.9 2.6 1 5.6 0 6.2-2s-1.3-4.3-4.3-5.2c-2.6-.7-5.5.3-6.2 2.3zm44.2-1.7c-2.9.7-4.9 2.6-4.6 4.9.3 2 2.9 3.3 5.9 2.6 2.9-.7 4.9-2.6 4.6-4.6-.3-1.9-3-3.2-5.9-2.9zM244.8 8C106.1 8 0 113.3 0 252c0 110.9 69.8 205.8 169.5 239.2 12.8 2.3 17.3-5.6 17.3-12.1 0-6.2-.3-40.4-.3-61.4 0 0-70 15-84.7-29.8 0 0-11.4-29.1-27.8-36.6 0 0-22.9-15.7 1.6-15.4 0 0 24.9 2 38.6 25.8 21.9 38.6 58.6 27.5 72.9 20.9 2.3-16 8.8-27.1 16-33.7-55.9-6.2-112.3-14.3-112.3-110.5 0-27.5 7.6-41.3 23.6-58.9-2.6-6.5-11.1-33.3 2.6-67.9 20.9-6.5 69 27 69 27 20-5.6 41.5-8.5 62.8-8.5s42.8 2.9 62.8 8.5c0 0 48.1-33.6 69-27 13.7 34.7 5.2 61.4 2.6 67.9 16 17.7 25.8 31.5 25.8 58.9 0 96.5-58.9 104.2-114.8 110.5 9.2 7.9 17 22.9 17 46.4 0 33.7-.3 75.4-.3 83.6 0 6.5 4.6 14.4 17.3 12.1C428.2 457.8 496 362.9 496 252 496 113.3 383.5 8 244.8 8zM97.2 352.9c-1.3 1-1 3.3.7 5.2 1.6 1.6 3.9 2.3 5.2 1 1.3-1 1-3.3-.7-5.2-1.6-1.6-3.9-2.3-5.2-1zm-10.8-8.1c-.7 1.3.3 2.9 2.3 3.9 1.6 1 3.6.7 4.3-.7.7-1.3-.3-2.9-2.3-3.9-2-.6-3.6-.3-4.3.7zm32.4 35.6c-1.6 1.3-1 4.3 1.3 6.2 2.3 2.3 5.2 2.6 6.5 1 1.3-1.3.7-4.3-1.3-6.2-2.2-2.3-5.2-2.6-6.5-1zm-11.4-14.7c-1.6 1-1.6 3.6 0 5.9 1.6 2.3 4.3 3.3 5.6 2.3 1.6-1.3 1.6-3.9 0-6.2-1.4-2.3-4-3.3-5.6-2z"/></svg></span>
|
||
</a>
|
||
<a href="https://github.com/element-hq/synapse/edit/develop/docs/usage/administration/admin_faq.md" title="Suggest an edit" aria-label="Suggest an edit" rel="edit">
|
||
<span class=fa-svg id="git-edit-button"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M421.7 220.3l-11.3 11.3-22.6 22.6-205 205c-6.6 6.6-14.8 11.5-23.8 14.1L30.8 511c-8.4 2.5-17.5 .2-23.7-6.1S-1.5 489.7 1 481.2L38.7 353.1c2.6-9 7.5-17.2 14.1-23.8l205-205 22.6-22.6 11.3-11.3 33.9 33.9 62.1 62.1 33.9 33.9zM96 353.9l-9.3 9.3c-.9 .9-1.6 2.1-2 3.4l-25.3 86 86-25.3c1.3-.4 2.5-1.1 3.4-2l9.3-9.3H112c-8.8 0-16-7.2-16-16V353.9zM453.3 19.3l39.4 39.4c25 25 25 65.5 0 90.5l-14.5 14.5-22.6 22.6-11.3 11.3-33.9-33.9-62.1-62.1L314.3 67.7l11.3-11.3 22.6-22.6 14.5-14.5c25-25 65.5-25 90.5 0z"/></svg></span>
|
||
</a>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div id="mdbook-search-wrapper" class="hidden">
|
||
<form id="mdbook-searchbar-outer" class="searchbar-outer">
|
||
<div class="search-wrapper">
|
||
<input type="search" id="mdbook-searchbar" name="searchbar" placeholder="Search this book ..." aria-controls="mdbook-searchresults-outer" aria-describedby="searchresults-header">
|
||
<div class="spinner-wrapper">
|
||
<span class=fa-svg id="fa-spin"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M304 48c0-26.5-21.5-48-48-48s-48 21.5-48 48s21.5 48 48 48s48-21.5 48-48zm0 416c0-26.5-21.5-48-48-48s-48 21.5-48 48s21.5 48 48 48s48-21.5 48-48zM48 304c26.5 0 48-21.5 48-48s-21.5-48-48-48s-48 21.5-48 48s21.5 48 48 48zm464-48c0-26.5-21.5-48-48-48s-48 21.5-48 48s21.5 48 48 48s48-21.5 48-48zM142.9 437c18.7-18.7 18.7-49.1 0-67.9s-49.1-18.7-67.9 0s-18.7 49.1 0 67.9s49.1 18.7 67.9 0zm0-294.2c18.7-18.7 18.7-49.1 0-67.9S93.7 56.2 75 75s-18.7 49.1 0 67.9s49.1 18.7 67.9 0zM369.1 437c18.7 18.7 49.1 18.7 67.9 0s18.7-49.1 0-67.9s-49.1-18.7-67.9 0s-18.7 49.1 0 67.9z"/></svg></span>
|
||
</div>
|
||
</div>
|
||
</form>
|
||
<div id="mdbook-searchresults-outer" class="searchresults-outer hidden">
|
||
<div id="mdbook-searchresults-header" class="searchresults-header"></div>
|
||
<ul id="mdbook-searchresults">
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- Apply ARIA attributes after the sidebar and the sidebar toggle button are added to the DOM -->
|
||
<script>
|
||
document.getElementById('mdbook-sidebar-toggle').setAttribute('aria-expanded', sidebar === 'visible');
|
||
document.getElementById('mdbook-sidebar').setAttribute('aria-hidden', sidebar !== 'visible');
|
||
Array.from(document.querySelectorAll('#mdbook-sidebar a')).forEach(function(link) {
|
||
link.setAttribute('tabIndex', sidebar === 'visible' ? 0 : -1);
|
||
});
|
||
</script>
|
||
|
||
<div id="mdbook-content" class="content">
|
||
<main>
|
||
<h2 id="admin-faq"><a class="header" href="#admin-faq">Admin FAQ</a></h2>
|
||
<h2 id="how-do-i-become-a-server-admin"><a class="header" href="#how-do-i-become-a-server-admin">How do I become a server admin?</a></h2>
|
||
<p>If your server already has an admin account you should use the
|
||
<a href="../../admin_api/user_admin_api.html#change-whether-a-user-is-a-server-administrator-or-not">User Admin API</a>
|
||
to promote other accounts to become admins.</p>
|
||
<p>If you don’t have any admin accounts yet you won’t be able to use the admin API,
|
||
so you’ll have to edit the database manually. Manually editing the database is
|
||
generally not recommended so once you have an admin account: use the admin APIs
|
||
to make further changes.</p>
|
||
<pre><code class="language-sql">UPDATE users SET admin = 1 WHERE name = '@foo:bar.com';
|
||
</code></pre>
|
||
<h2 id="what-servers-are-my-server-talking-to"><a class="header" href="#what-servers-are-my-server-talking-to">What servers are my server talking to?</a></h2>
|
||
<p>Run this sql query on your db:</p>
|
||
<pre><code class="language-sql">SELECT * FROM destinations;
|
||
</code></pre>
|
||
<h2 id="what-servers-are-currently-participating-in-this-room"><a class="header" href="#what-servers-are-currently-participating-in-this-room">What servers are currently participating in this room?</a></h2>
|
||
<p>Run this sql query on your db:</p>
|
||
<pre><code class="language-sql">SELECT DISTINCT split_part(state_key, ':', 2)
|
||
FROM current_state_events
|
||
WHERE room_id = '!cURbafjkfsMDVwdRDQ:matrix.org' AND membership = 'join';
|
||
</code></pre>
|
||
<h2 id="what-users-are-registered-on-my-server"><a class="header" href="#what-users-are-registered-on-my-server">What users are registered on my server?</a></h2>
|
||
<pre><code class="language-sql">SELECT NAME from users;
|
||
</code></pre>
|
||
<h2 id="how-can-i-export-user-data"><a class="header" href="#how-can-i-export-user-data">How can I export user data?</a></h2>
|
||
<p>Synapse includes a Python command to export data for a specific user. It takes the homeserver
|
||
configuration file and the full Matrix ID of the user to export:</p>
|
||
<pre><code class="language-console">python -m synapse.app.admin_cmd -c <config_file> export-data <user_id> --output-directory <directory_path>
|
||
</code></pre>
|
||
<p>If you uses <a href="../../development/dependencies.html#managing-dependencies-with-poetry">Poetry</a>
|
||
to run Synapse:</p>
|
||
<pre><code class="language-console">poetry run python -m synapse.app.admin_cmd -c <config_file> export-data <user_id> --output-directory <directory_path>
|
||
</code></pre>
|
||
<p>The directory to store the export data in can be customised with the
|
||
<code>--output-directory</code> parameter; ensure that the provided directory is
|
||
empty. If this parameter is not provided, Synapse defaults to creating
|
||
a temporary directory (which starts with “synapse-exfiltrate”) in <code>/tmp</code>,
|
||
<code>/var/tmp</code>, or <code>/usr/tmp</code>, in that order.</p>
|
||
<p>The exported data has the following layout:</p>
|
||
<pre><code>output-directory
|
||
├───rooms
|
||
│ └───<room_id>
|
||
│ ├───events
|
||
│ ├───state
|
||
│ ├───invite_state
|
||
│ └───knock_state
|
||
├───user_data
|
||
│ ├───account_data
|
||
│ │ ├───global
|
||
│ │ └───<room_id>
|
||
│ ├───connections
|
||
│ ├───devices
|
||
│ └───profile
|
||
└───media_ids
|
||
└───<media_id>
|
||
</code></pre>
|
||
<p>The <code>media_ids</code> folder contains only the metadata of the media uploaded by the user.
|
||
It does not contain the media itself.
|
||
Furthermore, only the <code>media_ids</code> that Synapse manages itself are exported.
|
||
If another media repository (e.g. <a href="https://github.com/turt2live/matrix-media-repo">matrix-media-repo</a>)
|
||
is used, the data must be exported separately.</p>
|
||
<p>With the <code>media_ids</code> the media files can be downloaded.
|
||
Media that have been sent in encrypted rooms are only retrieved in encrypted form.
|
||
The following script can help with download the media files:</p>
|
||
<pre><code class="language-bash">#!/usr/bin/env bash
|
||
|
||
# Parameters
|
||
#
|
||
# source_directory: Directory which contains the export with the media_ids.
|
||
# target_directory: Directory into which all files are to be downloaded.
|
||
# repository_url: Address of the media repository resp. media worker.
|
||
# serverName: Name of the server (`server_name` from homeserver.yaml).
|
||
#
|
||
# Example:
|
||
# ./download_media.sh /tmp/export_data/media_ids/ /tmp/export_data/media_files/ http://localhost:8008 matrix.example.com
|
||
|
||
source_directory=$1
|
||
target_directory=$2
|
||
repository_url=$3
|
||
serverName=$4
|
||
|
||
mkdir -p $target_directory
|
||
|
||
for file in $source_directory/*; do
|
||
filename=$(basename ${file})
|
||
url=$repository_url/_matrix/media/v3/download/$serverName/$filename
|
||
echo "Downloading $filename - $url"
|
||
if ! wget -o /dev/null -P $target_directory $url; then
|
||
echo "Could not download $filename"
|
||
fi
|
||
done
|
||
</code></pre>
|
||
<h2 id="how-do-i-upgrade-from-a-very-old-version-of-synapse-to-the-latest"><a class="header" href="#how-do-i-upgrade-from-a-very-old-version-of-synapse-to-the-latest">How do I upgrade from a very old version of Synapse to the latest?</a></h2>
|
||
<p>See <a href="../../upgrade.html#upgrading-from-a-very-old-version">this</a> section in the
|
||
upgrade docs.</p>
|
||
<h2 id="manually-resetting-passwords"><a class="header" href="#manually-resetting-passwords">Manually resetting passwords</a></h2>
|
||
<p>Users can reset their password through their client. Alternatively, a server admin
|
||
can reset a user’s password using the <a href="../../admin_api/user_admin_api.html#reset-password">admin API</a>.</p>
|
||
<h2 id="i-have-a-problem-with-my-server-can-i-just-delete-my-database-and-start-again"><a class="header" href="#i-have-a-problem-with-my-server-can-i-just-delete-my-database-and-start-again">I have a problem with my server. Can I just delete my database and start again?</a></h2>
|
||
<p>Deleting your database is unlikely to make anything better.</p>
|
||
<p>It’s easy to make the mistake of thinking that you can start again from a clean
|
||
slate by dropping your database, but things don’t work like that in a federated
|
||
network: lots of other servers have information about your server.</p>
|
||
<p>For example: other servers might think that you are in a room, your server will
|
||
think that you are not, and you’ll probably be unable to interact with that room
|
||
in a sensible way ever again.</p>
|
||
<p>In general, there are better solutions to any problem than dropping the database.
|
||
Come and seek help in https://matrix.to/#/#synapse:matrix.org.</p>
|
||
<p>There are two exceptions when it might be sensible to delete your database and start again:</p>
|
||
<ul>
|
||
<li>You have <em>never</em> joined any rooms which are federated with other servers. For
|
||
instance, a local deployment which the outside world can’t talk to.</li>
|
||
<li>You are changing the <code>server_name</code> in the homeserver configuration. In effect
|
||
this makes your server a completely new one from the point of view of the network,
|
||
so in this case it makes sense to start with a clean database.
|
||
(In both cases you probably also want to clear out the media_store.)</li>
|
||
</ul>
|
||
<h2 id="ive-stuffed-up-access-to-my-room-how-can-i-delete-it-to-free-up-the-alias"><a class="header" href="#ive-stuffed-up-access-to-my-room-how-can-i-delete-it-to-free-up-the-alias">I’ve stuffed up access to my room, how can I delete it to free up the alias?</a></h2>
|
||
<p>Using the following curl command:</p>
|
||
<pre><code class="language-console">curl -H 'Authorization: Bearer <access-token>' -X DELETE https://matrix.org/_matrix/client/r0/directory/room/<room-alias>
|
||
</code></pre>
|
||
<p><code><access-token></code> - can be obtained in element by looking in All settings, clicking Help & About and down the bottom is:
|
||
Access Token:<click to reveal></p>
|
||
<p><code><room-alias></code> - the room alias, eg. #my_room:matrix.org this possibly needs to be URL encoded also, for example %23my_room%3Amatrix.org</p>
|
||
<h2 id="how-can-i-find-the-lines-corresponding-to-a-given-http-request-in-my-homeserver-log"><a class="header" href="#how-can-i-find-the-lines-corresponding-to-a-given-http-request-in-my-homeserver-log">How can I find the lines corresponding to a given HTTP request in my homeserver log?</a></h2>
|
||
<p>Synapse tags each log line according to the HTTP request it is processing. When
|
||
it finishes processing each request, it logs a line containing the words
|
||
<code>Processed request: </code>. For example:</p>
|
||
<pre><code>2019-02-14 22:35:08,196 - synapse.access.http.8008 - 302 - INFO - GET-37 - ::1 - 8008 - {@richvdh:localhost} Processed request: 0.173sec/0.001sec (0.002sec, 0.000sec) (0.027sec/0.026sec/2) 687B 200 "GET /_matrix/client/r0/sync HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36" [0 dbevts]"
|
||
</code></pre>
|
||
<p>Here we can see that the request has been tagged with <code>GET-37</code>. (The tag depends
|
||
on the method of the HTTP request, so might start with <code>GET-</code>, <code>PUT-</code>, <code>POST-</code>,
|
||
<code>OPTIONS-</code> or <code>DELETE-</code>.) So to find all lines corresponding to this request, we can do:</p>
|
||
<pre><code class="language-console">grep 'GET-37' homeserver.log
|
||
</code></pre>
|
||
<p>If you want to paste that output into a github issue or matrix room, please
|
||
remember to surround it with triple-backticks (```) to make it legible
|
||
(see <a href="https://help.github.com/en/articles/basic-writing-and-formatting-syntax#quoting-code">quoting code</a>).</p>
|
||
<h2 id="what-do-all-those-fields-in-the-processed-line-mean"><a class="header" href="#what-do-all-those-fields-in-the-processed-line-mean">What do all those fields in the ‘Processed’ line mean?</a></h2>
|
||
<p>See <a href="request_log.html">Request log format</a>.</p>
|
||
<h2 id="what-are-the-biggest-rooms-on-my-server"><a class="header" href="#what-are-the-biggest-rooms-on-my-server">What are the biggest rooms on my server?</a></h2>
|
||
<pre><code class="language-sql">SELECT s.canonical_alias, g.room_id, count(*) AS num_rows
|
||
FROM
|
||
state_groups_state AS g,
|
||
room_stats_state AS s
|
||
WHERE g.room_id = s.room_id
|
||
GROUP BY s.canonical_alias, g.room_id
|
||
ORDER BY num_rows desc
|
||
LIMIT 10;
|
||
</code></pre>
|
||
<p>You can also use the <a href="../../admin_api/rooms.html#list-room-api">List Room API</a>
|
||
and <code>order_by</code> <code>state_events</code>.</p>
|
||
<h2 id="people-cant-accept-room-invitations-from-me"><a class="header" href="#people-cant-accept-room-invitations-from-me">People can’t accept room invitations from me</a></h2>
|
||
<p>The typical failure mode here is that you send an invitation to someone
|
||
to join a room or direct chat, but when they go to accept it, they get an
|
||
error (typically along the lines of “Invalid signature”). They might see
|
||
something like the following in their logs:</p>
|
||
<pre><code>2019-09-11 19:32:04,271 - synapse.federation.transport.server - 288 - WARNING - GET-11752 - authenticate_request failed: 401: Invalid signature for server <server> with key ed25519:a_EqML: Unable to verify signature for <server>
|
||
</code></pre>
|
||
<p>This is normally caused by a misconfiguration in your reverse-proxy. See <a href="../../reverse_proxy.html">the reverse proxy docs</a> and double-check that your settings are correct.</p>
|
||
<h2 id="help-synapse-is-slow-and-eats-all-my-ramcpu"><a class="header" href="#help-synapse-is-slow-and-eats-all-my-ramcpu">Help!! Synapse is slow and eats all my RAM/CPU!</a></h2>
|
||
<p>First, ensure you are running the latest version of Synapse, using Python 3
|
||
with a <a href="../../postgres.html">PostgreSQL database</a>.</p>
|
||
<p>Synapse’s architecture is quite RAM hungry currently - we deliberately
|
||
cache a lot of recent room data and metadata in RAM in order to speed up
|
||
common requests. We’ll improve this in the future, but for now the easiest
|
||
way to either reduce the RAM usage (at the risk of slowing things down)
|
||
is to set the almost-undocumented <code>SYNAPSE_CACHE_FACTOR</code> environment
|
||
variable. The default is 0.5, which can be decreased to reduce RAM usage
|
||
in memory constrained environments, or increased if performance starts to
|
||
degrade.</p>
|
||
<p>However, degraded performance due to a low cache factor, common on
|
||
machines with slow disks, often leads to explosions in memory use due to
|
||
backlogged requests. In this case, reducing the cache factor will make
|
||
things worse. Instead, try increasing it drastically. 2.0 is a good
|
||
starting value.</p>
|
||
<p>Using <a href="https://jemalloc.net">libjemalloc</a> can also yield a significant
|
||
improvement in overall memory use, and especially in terms of giving back
|
||
RAM to the OS. To use it, the library must simply be put in the
|
||
LD_PRELOAD environment variable when launching Synapse. On Debian, this
|
||
can be done by installing the <code>libjemalloc2</code> package and adding this
|
||
line to <code>/etc/default/matrix-synapse</code>:</p>
|
||
<pre><code>LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libjemalloc.so.2
|
||
</code></pre>
|
||
<p><em>Note</em>: You may need to set <code>PYTHONMALLOC=malloc</code> to ensure that <code>jemalloc</code> can accurately calculate memory usage. By default, Python uses its internal small-object allocator, which may interfere with jemalloc’s ability to track memory consumption correctly. This could prevent the <a href="../configuration/config_documentation.html#caches">cache_autotuning</a> feature from functioning as expected, as the Python allocator may not reach the memory threshold set by <code>max_cache_memory_usage</code>, thus not triggering the cache eviction process.</p>
|
||
<p>This made a significant difference on Python 2.7 - it’s unclear how
|
||
much of an improvement it provides on Python 3.x.</p>
|
||
<p>If you’re encountering high CPU use by the Synapse process itself, you
|
||
may be affected by a bug with presence tracking that leads to a
|
||
massive excess of outgoing federation requests (see <a href="https://github.com/matrix-org/synapse/issues/3971">discussion</a>). If metrics
|
||
indicate that your server is also issuing far more outgoing federation
|
||
requests than can be accounted for by your users’ activity, this is a
|
||
likely cause. The misbehavior can be worked around by disabling presence
|
||
in the Synapse config file: <a href="../configuration/config_documentation.html#presence">see here</a>.</p>
|
||
<h2 id="running-out-of-file-handles"><a class="header" href="#running-out-of-file-handles">Running out of File Handles</a></h2>
|
||
<p>If Synapse runs out of file handles, it typically fails badly - live-locking
|
||
at 100% CPU, and/or failing to accept new TCP connections (blocking the
|
||
connecting client). Matrix currently can legitimately use a lot of file handles,
|
||
thanks to busy rooms like <code>#matrix:matrix.org</code> containing hundreds of participating
|
||
servers. The first time a server talks in a room it will try to connect
|
||
simultaneously to all participating servers, which could exhaust the available
|
||
file descriptors between DNS queries & HTTPS sockets, especially if DNS is slow
|
||
to respond. (We need to improve the routing algorithm used to be better than
|
||
full mesh, but as of March 2019 this hasn’t happened yet).</p>
|
||
<p>If you hit this failure mode, we recommend increasing the maximum number of
|
||
open file handles to be at least 4096 (assuming a default of 1024 or 256).
|
||
This is typically done by editing <code>/etc/security/limits.conf</code></p>
|
||
<p>Separately, Synapse may leak file handles if inbound HTTP requests get stuck
|
||
during processing - e.g. blocked behind a lock or talking to a remote server etc.
|
||
This is best diagnosed by matching up the ‘Received request’ and ‘Processed request’
|
||
log lines and looking for any ‘Processed request’ lines which take more than
|
||
a few seconds to execute. Please let us know at <a href="https://matrix.to/#/#synapse-dev:matrix.org"><code>#synapse:matrix.org</code></a> if
|
||
you see this failure mode so we can help debug it, however.</p>
|
||
|
||
</main>
|
||
|
||
<nav class="nav-wrapper" aria-label="Page navigation">
|
||
<!-- Mobile navigation buttons -->
|
||
<a rel="prev" href="../../usage/administration/request_log.html" class="mobile-nav-chapters previous" title="Previous chapter" aria-label="Previous chapter" aria-keyshortcuts="Left">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"/></svg></span>
|
||
</a>
|
||
|
||
<a rel="next prefetch" href="../../development/contributing_guide.html" class="mobile-nav-chapters next" title="Next chapter" aria-label="Next chapter" aria-keyshortcuts="Right">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"/></svg></span>
|
||
</a>
|
||
|
||
<div style="clear: both"></div>
|
||
</nav>
|
||
</div>
|
||
</div>
|
||
|
||
<nav class="nav-wide-wrapper" aria-label="Page navigation">
|
||
<a rel="prev" href="../../usage/administration/request_log.html" class="nav-chapters previous" title="Previous chapter" aria-label="Previous chapter" aria-keyshortcuts="Left">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"/></svg></span>
|
||
</a>
|
||
|
||
<a rel="next prefetch" href="../../development/contributing_guide.html" class="nav-chapters next" title="Next chapter" aria-label="Next chapter" aria-keyshortcuts="Right">
|
||
<span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"/></svg></span>
|
||
</a>
|
||
</nav>
|
||
|
||
</div>
|
||
|
||
<template id=fa-eye><span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M288 32c-80.8 0-145.5 36.8-192.6 80.6C48.6 156 17.3 208 2.5 243.7c-3.3 7.9-3.3 16.7 0 24.6C17.3 304 48.6 356 95.4 399.4C142.5 443.2 207.2 480 288 480s145.5-36.8 192.6-80.6c46.8-43.5 78.1-95.4 93-131.1c3.3-7.9 3.3-16.7 0-24.6c-14.9-35.7-46.2-87.7-93-131.1C433.5 68.8 368.8 32 288 32zM432 256c0 79.5-64.5 144-144 144s-144-64.5-144-144s64.5-144 144-144s144 64.5 144 144zM288 192c0 35.3-28.7 64-64 64c-11.5 0-22.3-3-31.6-8.4c-.2 2.8-.4 5.5-.4 8.4c0 53 43 96 96 96s96-43 96-96s-43-96-96-96c-2.8 0-5.6 .1-8.4 .4c5.3 9.3 8.4 20.1 8.4 31.6z"/></svg></span></template>
|
||
<template id=fa-eye-slash><span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M38.8 5.1C28.4-3.1 13.3-1.2 5.1 9.2S-1.2 34.7 9.2 42.9l592 464c10.4 8.2 25.5 6.3 33.7-4.1s6.3-25.5-4.1-33.7L525.6 386.7c39.6-40.6 66.4-86.1 79.9-118.4c3.3-7.9 3.3-16.7 0-24.6c-14.9-35.7-46.2-87.7-93-131.1C465.5 68.8 400.8 32 320 32c-68.2 0-125 26.3-169.3 60.8L38.8 5.1zM223.1 149.5C248.6 126.2 282.7 112 320 112c79.5 0 144 64.5 144 144c0 24.9-6.3 48.3-17.4 68.7L408 294.5c5.2-11.8 8-24.8 8-38.5c0-53-43-96-96-96c-2.8 0-5.6 .1-8.4 .4c5.3 9.3 8.4 20.1 8.4 31.6c0 10.2-2.4 19.8-6.6 28.3l-90.3-70.8zm223.1 298L373 389.9c-16.4 6.5-34.3 10.1-53 10.1c-79.5 0-144-64.5-144-144c0-6.9 .5-13.6 1.4-20.2L83.1 161.5C60.3 191.2 44 220.8 34.5 243.7c-3.3 7.9-3.3 16.7 0 24.6c14.9 35.7 46.2 87.7 93 131.1C174.5 443.2 239.2 480 320 480c47.8 0 89.9-12.9 126.2-32.5z"/></svg></span></template>
|
||
<template id=fa-copy><span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M502.6 70.63l-61.25-61.25C435.4 3.371 427.2 0 418.7 0H255.1c-35.35 0-64 28.66-64 64l.0195 256C192 355.4 220.7 384 256 384h192c35.2 0 64-28.8 64-64V93.25C512 84.77 508.6 76.63 502.6 70.63zM464 320c0 8.836-7.164 16-16 16H255.1c-8.838 0-16-7.164-16-16L239.1 64.13c0-8.836 7.164-16 16-16h128L384 96c0 17.67 14.33 32 32 32h47.1V320zM272 448c0 8.836-7.164 16-16 16H63.1c-8.838 0-16-7.164-16-16L47.98 192.1c0-8.836 7.164-16 16-16H160V128H63.99c-35.35 0-64 28.65-64 64l.0098 256C.002 483.3 28.66 512 64 512h192c35.2 0 64-28.8 64-64v-32h-47.1L272 448z"/></svg></span></template>
|
||
<template id=fa-play><span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M73 39c-14.8-9.1-33.4-9.4-48.5-.9S0 62.6 0 80V432c0 17.4 9.4 33.4 24.5 41.9s33.7 8.1 48.5-.9L361 297c14.3-8.7 23-24.2 23-41s-8.7-32.2-23-41L73 39z"/></svg></span></template>
|
||
<template id=fa-clock-rotate-left><span class=fa-svg><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 6.2.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2022 Fonticons, Inc. --><path d="M75 75L41 41C25.9 25.9 0 36.6 0 57.9V168c0 13.3 10.7 24 24 24H134.1c21.4 0 32.1-25.9 17-41l-30.8-30.8C155 85.5 203 64 256 64c106 0 192 86 192 192s-86 192-192 192c-40.8 0-78.6-12.7-109.7-34.4c-14.5-10.1-34.4-6.6-44.6 7.9s-6.6 34.4 7.9 44.6C151.2 495 201.7 512 256 512c141.4 0 256-114.6 256-256S397.4 0 256 0C185.3 0 121.3 28.7 75 75zm181 53c-13.3 0-24 10.7-24 24V256c0 6.4 2.5 12.5 7 17l72 72c9.4 9.4 24.6 9.4 33.9 0s9.4-24.6 0-33.9l-65-65V152c0-13.3-10.7-24-24-24z"/></svg></span></template>
|
||
|
||
|
||
|
||
<script>
|
||
window.playground_copyable = true;
|
||
</script>
|
||
|
||
|
||
<script src="../../elasticlunr-ef4e11c1.min.js"></script>
|
||
<script src="../../mark-09e88c2c.min.js"></script>
|
||
<script src="../../searcher-c2a407aa.js"></script>
|
||
|
||
<script src="../../clipboard-1626706a.min.js"></script>
|
||
<script src="../../highlight-abc7f01d.js"></script>
|
||
<script src="../../book-a0b12cfe.js"></script>
|
||
|
||
<!-- Custom JS scripts -->
|
||
<script src="../../docs/website_files/version-picker-a1e40922.js"></script>
|
||
<script src="../../docs/website_files/version-d2c738f4.js"></script>
|
||
|
||
|
||
|
||
</div>
|
||
</body>
|
||
</html>
|